AI-Agents for IT Services working with Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Hand a client's unresolved support chat to a teammate for a decision.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsDraft answers to client support emails for the responsible teammate to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsAssign client support cases with the unresolved issue in a private note.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsAnswer client setup emails with approved help article steps.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
8 toolsAcknowledge client IT requests with a ticket link or flag missing tickets.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsAlert the covering teammate to urgent client support requests.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsConfirm client help desk requests after hours and list open cases for the shift.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsDraft blog posts from common client support questions and published guides.
Get a blog draft grounded in your published help articles and real customer questions, with unanswered points flagged for your review.
14 toolsAssign escalated client tickets with the work already tried.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.
13 toolsReply to familiar client support questions with approved answers.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsPrepare client help desk cases for the assigned support person.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsDraft client support replies using the ticket history and approved guides.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 tools
