Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft answers to client support emails for the responsible teammate to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Draft client support replies using the ticket history and approved guides.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.