Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Prepare replies to service inquiries for the assigned approver.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Draft replies about service issues from the exchange and support guides.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.