Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft answers to product support emails for the assigned teammate to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Draft first answers to product inquiries using approved guidance.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft answers to product issues from the full ticket and approved guides.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.