AI-Agents for Escalations in IT Services working with Intercom

Hand a client's unresolved support chat to a teammate for a decision.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Draft answers to client support emails for the responsible teammate to approve.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Assign client support cases with the unresolved issue in a private note.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Answer client setup emails with approved help article steps.

Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.

Works with8 tools

Alert the covering teammate to urgent client support requests.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Assign escalated client tickets with the work already tried.

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.

Works with13 tools

Reply to familiar client support questions with approved answers.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Prepare client help desk cases for the assigned support person.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Answer client support questions from articles or open tickets.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools

Reply to clients' common IT support questions in the same thread.

Questions your guide covers get answers in the original email thread. Your team sees which ones need review.

Works with6 tools