AI-Agents for IT Services working with Dialpad
Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
Log client problem reports and alert the team to urgent issues.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
42 toolsAlert the security team to advisories on watched client products.
Get vulnerability alerts in your security channel when vendor advisories mention products or CVEs on the watch list you set.
18 toolsSummarize client support requests and open questions for the team.
Keep your team current with an email summarizer that posts morning and evening inbox digests, including requests and deadlines.
20 toolsAlert the security team to CISA notices about clients' watched tools.
Matching CISA notices reach your security channel with the issue and source link. Your team can review what matters.
14 toolsCreate missing client project folders and flag unclear owners.
Your team gets new project folders and required sections, plus a chat update on names or owners that need a decision.
17 toolsCreate a support team call from a private request and return its link.
Get a fresh joining link in the same private chat where you ask for a call, ready to share with your team.
11 toolsConfirm client help desk requests after hours and list open cases for the shift.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 tools
