Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
Log user problem reports and flag urgent issues for the support team.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
Track replies to software hiring offers and flag late answers.
Your hiring team sees who accepted, declined, or missed the offer deadline, while timely reminders keep unanswered offers from slipping through.
Post rival app ratings and review feedback for the team.
Your team gets competitor review alerts in its discussion channel. Each alert shows a rating and useful customer feedback, with a link to the review.
Surface advisories matching products the software team tracks.
Get vulnerability alerts in your security channel when vendor advisories mention products or CVEs on the watch list you set.
Summarize new customer agreements for contract record checks.
Your team gets a contract summary in chat, with the agreement's key terms, source links, and any details that need a closer look.
Send paid invoice PDFs for software payments and flag delivery gaps.
Your customers get a paid invoice PDF after payment, and your billing team hears when an invoice or email needs attention.
Rank suspicious posts in customer groups for community moderators.
Your moderators get a ranked list of suspected spam across group posts, with matching excerpts and links they can check.
Flag CISA notices about watched software used to build and run products.
Matching CISA notices reach your security channel with the issue and source link. Your team can review what matters.
Create a team call for an urgent product discussion and reply with its link.
Get a fresh joining link in the same private chat where you ask for a call, ready to share with your team.
Acknowledge support tickets overnight and flag those needing a reply.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.