respond.io unifies customer communication across instant messaging, web chat, and email for organizations that market, sell, and support.
Write role-specific subjects for first product outreach emails.
Choose from three subject lines grounded in your draft and recipient's role, with complete emails ready for review.
Route a customer's product question with chat context to the right teammate.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Answer common user questions in chat and email the owner a copy.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Reply to common product questions and flag chats needing support.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Send approved replies to users when their support contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Answer software account questions using case history and current policy.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Draft first answers to product inquiries using approved guidance.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer product and support-policy questions with published page links.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Answer product help questions in chat from approved articles.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer visitor questions about product features with current sources.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.