respond.io unifies customer communication across instant messaging, web chat, and email for organizations that market, sell, and support.
Bring a website support question to a teammate with the relevant chat context.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Reply to common hosting questions and flag site issues for support.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Acknowledge hosting customers while their assigned contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Resolve hosting account questions using past cases and current policies.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Answer hosting questions from help articles or open support tickets.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.