Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Bring a website support question to a teammate with the relevant chat context.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Link each emailed hosting problem to one current register entry.
Your problem register stays current as reports arrive by email, with missing details called out and the original thread close at hand.
Prepare replies to hosting questions for the inbox owner to review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Email hosting stakeholders a digest of approved service releases.
Your stakeholders get key changes and action items by email, with a link to the full release note page.
Hand off hosting tickets with prior replies and a clear next action.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Answer unanswered hosting questions with approved forum replies.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.
Reply to common hosting questions and flag site issues for support.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Acknowledge hosting customers while their assigned contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Answer hosting questions from help articles or open support tickets.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.