RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Bring a website support question to a teammate with the relevant chat context.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Post matched vendor alerts for hosting infrastructure.
Get vulnerability alerts in your security channel when vendor advisories mention products or CVEs on the watch list you set.
Confirm hosting support requests with a ticket link or flag gaps.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Acknowledge hosting tickets overnight and hand waiting cases to support.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Route hosting incident report links and flag reviewers not reached.
See who received your critical or major incident review request and who needs follow-up.