Mailchimp Transactional is simple, powerful transactional email.
Bring a website support question to a teammate with the relevant chat context.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Prepare replies to hosting questions for the inbox owner to review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Email hosting stakeholders a digest of approved service releases.
Your stakeholders get key changes and action items by email, with a link to the full release note page.
Hand off hosting tickets with prior replies and a clear next action.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Answer unanswered hosting questions with approved forum replies.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.