Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Bring a website support question to a teammate with the relevant chat context.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Prepare replies to hosting questions for the inbox owner to review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Email hosting stakeholders a digest of approved service releases.
Your stakeholders get key changes and action items by email, with a link to the full release note page.
Hand off hosting tickets with prior replies and a clear next action.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Answer website setup questions with approved help article steps.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
Reply to common hosting questions and flag account exceptions.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Reply to common hosting questions and flag site issues for support.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Acknowledge hosting customers while their assigned contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Acknowledge hosting tickets overnight and hand waiting cases to support.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Draft hosting guides from recurring support questions and approved answers.
Get a blog draft grounded in your published help articles and real customer questions, with unanswered points flagged for your review.
Draft overdue replies to hosting customers from their support case updates.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
Draft replies to customers whose site issue still needs attention.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.