Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Draft calm replies to customers upset about site or hosting issues.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
Reply to common hosting and domain questions with approved answers.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Draft answers about sites or domains from the ticket and support guides.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Draft hosting support replies in the customer's ticket.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.