Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Find companies that fit the service offer and queue first emails for approval.
Your automated outreach starts with buyers who fit your profile. Review tailored emails before sending, then see every message and result in your sheet.
Hand a client's unresolved support chat to a teammate for a decision.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Email referred companies about their IT needs and record the introduction.
New referral leads get an introduction tied to their stated need, and you can see the exact email and next step on the lead.
Clear support email labels when the related task is done.
Keep your shared inbox in step with completed tasks. Finished email conversations lose their work label, and you get a confirmation.
Draft answers to client support emails for the responsible teammate to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Add labeled support emails to a shared task list and clear completed ones.
Your marked Gmail conversations become shared Notion tasks, and finished work leaves your labeled inbox.
Summarize client support requests and open questions for the team.
Keep your team current with an email summarizer that posts morning and evening inbox digests, including requests and deadlines.
Mark urgent client support emails and sort the rest by topic.
Your inbox shows email topics and importance, making client, supplier, and team requests easier to follow up.
Categorize client support emails and flag urgent requests.
Your work inbox shows clear categories, with urgent or customer-facing requests easy to find under Needs Attention.
Assign client support cases with the unresolved issue in a private note.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Answer client setup emails with approved help article steps.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
Answer common client questions and flag unusual support issues for staff.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.