AI-Agents for Request Intake in IT Services working with Front
Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Draft answers to client support emails for the responsible teammate to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsAnswer common client questions and flag unusual support issues for staff.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsAlert the covering teammate to urgent client support requests.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsRoute service inquiries from ads to the owner of each client account.
Your sales rep gets a clear inquiry and a CRM link. Existing customers keep their account context, and the ad campaign stays visible.
12 toolsCarry staff requests and files into service tickets, then share links.
Your staff get Jira tickets from Slack support requests, with files and your priority rules carried through and a link sent back in the thread.
10 toolsDraft replies to client support requests from the full email thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
