Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Find buyers who fit the target profile and draft personalized first emails.
Your automated outreach starts with buyers who fit your profile. Review tailored emails before sending, then see every message and result in your sheet.
Track product support requests and flag urgent customer issues.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
Route a customer's product question with chat context to the right teammate.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Draft answers to product support emails for the assigned teammate to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Remove flagged, unapproved people from product channels and report the result.
Keep your discussion channels aligned with access reviews, and give reviewers before and after member lists.
Email stakeholders approved product changes and stated actions.
Your stakeholders get key changes and action items by email, with a link to the full release note page.
Email stakeholders linked highlights from each software release.
Your stakeholders get clear release notes with links to the changes behind them, and you see the note and send results for every address.
Route unresolved product issues with a note on what support tried.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Answer product how-to emails with steps from approved help articles.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
Reply to common product questions and queue cases needing a decision.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Reply to common product questions and flag chats needing support.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Mark first emails to software buyers and list leads needing a reply.
Your lead status reflects first outreach, and you get a short list of leads awaiting your personal reply.