Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Send approved replies to users when their support contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Acknowledge support tickets overnight and flag those needing a reply.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Turn repeat product questions into blog drafts based on published help articles.
Get a blog draft grounded in your published help articles and real customer questions, with unanswered points flagged for your review.
Match ad inquiries to customer accounts and alert the right sales owner.
Your sales rep gets a clear inquiry and a CRM link. Existing customers keep their account context, and the ad campaign stays visible.
Draft apologies for late product support replies using current case facts.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
Draft replies to users whose product issue remains open.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
Turn staff support posts into prioritized tickets and reply with links.
Your staff get Jira tickets from Slack support requests, with files and your priority rules carried through and a link sent back in the thread.
Draft first answers to product inquiries using approved guidance.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft calm replies to customers frustrated by product issues.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
Draft grounded replies to angry users about product issues.
Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
Draft replies to users' product questions for review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
Answer common product questions with approved replies as tickets arrive.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.