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Draft Blog Posts

Turn recurring support questions into practical blog drafts

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Draft a blog post from recurring customer questions
Reads
  • Customer questions
    Customer questions

    Your recent support conversations show which questions customers ask repeatedly.

  • Published help articles
    Published help articles

    Your published help articles provide the answers the Agent can use in public copy.

  • Existing blog posts and drafts
    Existing blog posts and drafts

    Your existing posts and drafts show whether the topic already has coverage.

  • Editorial guidelines
    Editorial guidelines

    Your editorial guidelines set the audience, style, length, and privacy rules for each draft.

  • Scan settings
    Scan settings

    Your scan settings set the 14-day window and three-conversation minimum.

Customer support platform
Customer support platform

Your customer support platform supplies recent questions and published answers for the draft.
Customer support platform
Blog platform
Blog platform

Your blog platform holds existing posts and saves the new draft for review.
Blog platform
Group recent questions by the problem customers face
Did fewer than three conversations raise the same problem?YesNo
End the scan without a recurring topic
Compare recurring questions with published help articles
Does every recurring topic lack a main answer in published help articles?YesNo
End the scan without a supported topic
Do current posts or drafts cover every supported topic?YesNo
End the scan without a fresh topic
Write and save one blog draft with anonymous examples and flagged gaps
Writes
  • Blog post draft
    Blog post draft

    Your unpublished draft includes a title, article, excerpt, and marked note about unsupported answers.

  • Draft link

This Agent scans support conversations every Monday for recurring customer questions. It checks published help articles and existing posts. When a fresh topic qualifies, it saves a blog draft for your review.

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HubSpot
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LeadConnector
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monday.com
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Shopify
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Zendesk
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Front
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Zoho Desk
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Made for your industry

Draft Blog Posts is made for businesses in these industries.

Made for your role

Draft Blog Posts is made for people in these roles.

  • Editor

    Review blog drafts built from recurring questions and approved help articles.

    Show all Agents for the Editor role
  • Content Marketer

    Turn repeat customer questions into practical posts for the company blog.

    Show all Agents for the Content Marketer role
  • Content Manager

    Get a blog draft with unsupported answers marked for review.

    Show all Agents for the Content Manager role
  • Writer

    Start articles from published support answers and anonymous customer examples.

    Show all Agents for the Writer role
  • Content Strategist

    Find blog topics in recurring customer questions and get a supported draft.

    Show all Agents for the Content Strategist role

Made for your department

Draft Blog Posts is made for people in these departments.

How Draft Blog Posts works

5 steps, in order, on every run.

  1. Find Repeat QuestionsScan the last 14 days of support conversations. Group similar questions and select a topic raised in at least three separate conversations.
  2. Check Published AnswersRead published help articles for the selected question. Skip topics without a supported answer to the main question.
  3. Check Existing Blog PostsSearch published posts and drafts for the same reader problem. Skip covered topics and check the next recurring question.
  4. Write a Practical ArticleWrite a blog draft with practical steps and anonymous customer examples. Flag any secondary answers the help articles cannot support.
  5. Save for Editor ReviewSave an unpublished draft with a marked note on answer gaps. Provide a link for the content editor to review.

How to Get Started

Connect your tools

Connect the tools you already use, such as HubSpot, LeadConnector or monday.com.

14 tools
Set your rules
  • Choose the support inbox and published help articles the Agent may read, along with the company blog where it may save drafts.
  • Set the Monday scan time and timezone, a 14-day question window, and a minimum of three separate customer conversations for a recurring topic.
  • Provide the blog audience, house style, article length, and rules for removing names and account details from customer examples.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Blog Posts:

Where do the questions and answers come from?

You choose the support inbox and published help articles the Agent may read. The draft uses those articles to support its public answers.

Will I get a blog draft every Monday?

You get a draft when a fresh question meets the three-conversation threshold within 14 days. Otherwise, the scan ends without creating one.

What happens when an answer needs confirmation?

Your editor sees unsupported secondary answers in a marked note. If the main answer lacks published support, the Agent skips that topic.

Can customer details appear in the draft?

You set the rules for removing names and account details. The draft keeps only the general situation needed to explain the answer.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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