Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Draft answers to product issues from the full ticket and approved guides.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Draft product support replies from ticket history and saved answers.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Reply to product inquiries and flag questions beyond approved answers.
Your prospects get a useful first reply when your guidance covers their question, and you can spot threads that need your answer.
Draft replies when a customer's product issue remains unresolved.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
Answer common product questions in the original support thread.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.