Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Bring a website support question to a teammate with the relevant chat context.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Answer hosting questions from help articles or open support tickets.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.