Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Draft replies to shopper emails for the customer service lead to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Draft first answers to shoppers' product questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Prepare shopper support cases with contact details and an owner.
Your team gets clear support cases with owners. Everyone knows which case number to work from.