Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Draft defect replies for shoppers using orders and replacement rules.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Send shopper chats to private team channels and return replies.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.