Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.