AI-Agents for Handoffs working with Zendesk

Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.

Escalate Customer Chats

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools
Send After-Hours Replies

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools
Save HTML as PDF

You get a PDF you can share and print on the support case after its text and layout pass checks.

Works with6 tools
Answer Account Questions

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools
Create Help Desk Tickets

Your team gets support requests sorted by your rules, and employees get ticket numbers they can use to follow up.

Works with18 tools
Create Support Cases

Customer problems reach your support queue, and the case number appears on the account for easy follow-up.

Works with9 tools
Escalate Support Requests

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.

Works with13 tools
Draft Software Incident Reports

Your incident lead gets a report draft on the ticket, with a clear timeline and stated customer impact.

Works with8 tools
Draft First Chat Replies

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools
Answer Support Tickets

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools
Answer Website Chat Problems

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

Works with
Complete Support Cases

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools
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