Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Give your support team a clear read on customer images, with visible clues and a suggested next step in a private ticket note.