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Analyze Ticket Images
Inspect customer screenshots and photos for support Agents
Use this Agent instantly or customize it - no programming needed
- Customer ticket messageCustomer ticket message
Your customer's message gives the question and links to screenshots or photos.
- Earlier ticket messagesEarlier ticket messages
Your earlier ticket messages provide context for the customer's question.
- Linked screenshots and photosLinked screenshots and photos
Your customer's images show the screen state or other details relevant to their question.
- Review guidanceReview guidance
Your team's note length and escalation guidance shape the image finding.
Your help desk supplies customer messages and lets the Agent add private ticket notes.
Your file storage app holds the screenshots and photos linked in customer tickets.
- Private ticket notePrivate ticket note
Your support Agent gets an internal image review with uncertainty and a suggested next step.
- Private ticket notePrivate ticket note
Your support Agent gets an internal image review with uncertainty and a suggested next step.
- Private ticket notePrivate ticket note
Your support Agent gets an internal image review with uncertainty and a suggested next step.
This Agent waits for a customer message with image links. It checks the images against the question. Your support Agent receives a private note with visible clues and a suggested next step.
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ZendeskUsed as:
- File storage app
Zendesk holds the screenshots and photos linked in customer tickets.
- Help desk
Zendesk supplies customer messages and lets the Agent add private ticket notes.
FreshdeskUsed as:
- File storage app
Freshdesk holds the screenshots and photos linked in customer tickets.
- Help desk
Freshdesk supplies customer messages and lets the Agent add private ticket notes.
Jira Service ManagementUsed as:
- File storage app
Jira Service Management holds the screenshots and photos linked in customer tickets.
- Help desk
Jira Service Management supplies customer messages and lets the Agent add private ticket notes.
Help ScoutUsed as:
- Help desk
Help Scout supplies customer messages and lets the Agent add private ticket notes.
Zoho DeskUsed as:
- File storage app
Zoho Desk holds the screenshots and photos linked in customer tickets.
Made for your industry
Analyze Ticket Images is made for businesses in these industries.
- Software
Pull visible error clues from customer screenshots for support.
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Highlight clues in client screenshots for service desk tickets.
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Flag on-screen clues in players' bug report screenshots.
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Note visible device clues in customer support images.
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Note site errors visible in customer screenshots.
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Made for your role
Analyze Ticket Images is made for people in these roles.
- Customer Service Representative
Add image findings and suggested next steps to support tickets.
Show all Agents for the Customer Service Representative role
Made for your department
Analyze Ticket Images is made for people in these departments.
- Customer Service
Brief support teams on customer screenshots and photos.
Show all Agents for the Customer Service department
How Analyze Ticket Images works
4 steps, in order, on every run.
-
Read the customer questionRead the new customer message and relevant ticket history. Identify the question behind the linked images.
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Open linked imagesOpen each linked screenshot or photo from the connected file account. Note which images cannot be opened.
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Find visible cluesLook for readable error text and screen details tied to the customer's question. Keep possible causes separate from observations.
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Add a private ticket noteSummarize evidence from every readable image in a private ticket note. Flag missing or unclear images and suggest a next check.
How to Get Started
Connect the tools you already use, such as Zendesk, Freshdesk or Jira Service Management.
5 tools
- Connect the help desk account with permission to read customer messages and add private ticket notes.
- Give the Agent access to customer screenshot and photo links in the shared file account; require a direct file link in the ticket message.
- Set the support team's preferred note length and escalation guidance for unclear or sensitive images.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Analyze Ticket Images:
Connect your help desk so the Agent can read customer messages and add private notes. Give it access to linked images in your shared file account.
Your customer message needs a direct image link in the connected file account. An attachment without that link does not start this review.
Your support Agent gets a private note identifying what could not be reviewed. The note asks for a usable image or the specific detail needed.
Your support Agent gets visible observations and a suggested next check. When the cause remains unclear, the note says so instead of claiming a diagnosis.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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