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Save HTML as PDF

Convert HTML attachments into checked PDFs on support cases

Use this Agent instantly or customize it - no programming needed

Save an HTML file as a checked case PDF
Reads
  • Case attachment alert
    Case attachment alert

    Your attachment alert points the Agent to the new file and its case.

  • Support case
    Support case

    Your case shows the sharing tag and any checked PDF for this attachment.

  • an HTML file
    an HTML file

    The source attachment provides the words and layout your recipient needs to see.

  • PDF preferences
    PDF preferences

    Your choices set the page size, file size limit, and visibility of passing PDF comments.

Support platform
Support platform

Your support platform alerts the Agent to attachments and lets it read cases, download files, and add checked PDFs.

Support platform
Does this case already have a checked PDF for this attachment?YesNo
Keep the existing PDF
Is the sharing tag missing or the source attachment not an HTML file?YesNo
Stop without adding a PDF
Is the source attachment missing, too large, or unavailable?YesNo
Add a private note explaining the file problem
Writes
  • Case comment
    Case comment

    Your case comment names the source attachment and says whether its PDF passed or needs attention.

Render the source attachment as a PDF
Did rendering fail or did text, images, or layout change?YesNo
Add a private note explaining the PDF problem
Writes
  • Case comment
    Case comment

    Your case comment names the source attachment and says whether its PDF passed or needs attention.

Attach the checked PDF and add a case comment
Writes
  • Checked PDF
    Checked PDF

    Your support Agent can open the PDF beside its source after the text and layout checks pass.

  • Case comment
    Case comment

    Your case comment names the source attachment and says whether its PDF passed or needs attention.

This Agent starts when you add an HTML file to a case tagged for sharing. It converts the file to PDF and checks its text and layout. It attaches a passing PDF to the same case.

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Google Drive
Used as:
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Google Contacts
Used as:
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Zendesk
Used as:
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Freshdesk
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Jira Service Management
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Help Scout
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Made for your industry

Save HTML as PDF is made for businesses in these industries.

Made for your role

Save HTML as PDF is made for people in these roles.

Made for your department

Save HTML as PDF is made for people in these departments.

How Save HTML as PDF works

4 steps, in order, on every run.

  1. Find the HTML attachmentConfirm the case's sharing tag and download its new HTML file. Leave a private note if the file is missing, too large, or unavailable.
  2. Convert HTML to PDFRender the file at your chosen page size with its available styles and images. Keep the draft off the case until checks pass.
  3. Check text and layoutCompare the PDF's text with the visible HTML. Check pages for clipping, broken images, and major layout changes. Note failures privately.
  4. Attach the checked PDFAdd the passing PDF to a new case comment. Use your chosen visibility and name the source HTML file.

How to Get Started

Connect your tools

Connect the tools you already use, such as Google Drive, Google Contacts or Zendesk.

6 tools
Set your rules
  • Choose the case tag that means an attached HTML file needs a shareable PDF; apply it before adding the HTML file.
  • Choose whether the PDF comment is private for the support team or visible to the requester.
  • Set the PDF page size and the maximum accepted HTML attachment size.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Save HTML as PDF:

How do I choose which HTML files become PDFs?

You choose a sharing tag and apply it before adding the HTML file. Only new HTML attachments on tagged cases start this work.

What happens if the PDF does not match the HTML?

Your support Agent gets a private case note naming the problem. The draft PDF stays off the case, so no failed copy appears as checked.

Can I control who sees the PDF?

You choose whether the PDF comment is private to your support team or visible to the requester. You also set the page size and file size limit.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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