Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.