AI-Agents for Customer Service Representatives in Chat Support working with Zendesk
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Ask a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsSend customers a ticket link and short summary after they ask for help.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsHandle account chats that need judgment, with the customer facts ready.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsDraft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsAnswer clear FAQ tickets and leave other questions open for follow-up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsReply to visitor problems with a supported next step and source link.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Answer common chats with article links and hand off exceptions.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsAnswer common chat questions with sources before they reach the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 tools
