Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Ask a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Reply to common customer questions and flag chats needing help.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Send customers a ticket link and short summary after they ask for help.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Draft a reply to review before answering a customer's message.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Handle common phone questions and share calls needing a personal reply.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Draft answers to customer messages with facts to confirm.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Answer common WhatsApp questions from approved support answers.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Handle account chats that need judgment, with the customer facts ready.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Draft an answer in the customer chat for review before sending.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Draft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer common chat questions and hand off unusual requests.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer product-choice chats with linked suggestions or a staff handoff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.