AI-Agents for Customer Service Representatives in Chat Support working with Intercom

Ask a teammate to judge a flagged chat and email its handoff link.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Send customers a ticket link and short summary after they ask for help.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Handle account chats that need judgment, with the customer facts ready.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Draft answers to new customer chats from approved wording.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Answer clear FAQ tickets and leave other questions open for follow-up.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Answer common visitor questions with page links and flag gaps for review.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer common chats with article links and hand off exceptions.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools

Answer common chat questions with sources before they reach the team.

Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.

Works with10 tools

Answer common overnight chats with links to approved articles.

Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.

Works with4 tools

Reply to common questions so representatives can handle harder cases.

Questions your guide covers get answers in the original email thread. Your team sees which ones need review.

Works with6 tools