AI-Agents for Customer Service Representatives in Chat Support working with Podio

Draft replacement replies from orders and rules for rep review.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools

Handle account chats that need judgment, with the customer facts ready.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Draft refund replies that explain the verified next step.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Works with19 tools

Answer common chat questions and hand off unusual requests.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Works with17 tools

Reply to shoppers' order questions in chat using store records.

Your shoppers get order answers in website chat, using the details your store already has on record.

Works with11 tools

Draft answers to customer texts using the recent exchange.

Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.

Works with15 tools