AI-Agents for Customer Service Representatives in Chat Support working with respond.io

Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.

Ask a teammate to judge a flagged chat and email its handoff link.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Reply to common customer questions and flag chats needing help.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Answer common WhatsApp questions from approved support answers.

Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.

Handle account chats that need judgment, with the customer facts ready.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Draft answers to new customer chats from approved wording.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Reply to appointment questions using the customer's recorded details.

Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.

Answer common visitor questions with page links and flag gaps for review.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Answer common chats with article links and hand off exceptions.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Answer common chat questions with sources before they reach the team.

Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.

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