AI-Agents for Customer Service Representatives in Email Triage working with Intercom

Notify the former case owner who now has the escalated case.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Reply to common customer questions with approved article steps.

Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.

Works with8 tools

Answer common customer emails in the existing ticket thread.

Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.

Works with10 tools

Send approved acknowledgments while the assigned teammate is away.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Assign follow-up tasks with the customer's request and prior replies.

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.

Works with13 tools

Prepare cases with verified context for customer replies.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Draft a customer reply in the conversation for review before sending.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools