Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Answer common chat questions and bring unresolved threads to the team.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Answer familiar chat questions and hand over the harder ones with context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.