Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Answer routine chats and pass open questions along with their history.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Send unclear visitor chats to the team with earlier messages attached.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.