AI-Agents for Customer Service Representatives in Technical Support in Chat Support working with Help Scout

Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.

Draft an answer to the latest ticket question for review and sending.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

Answer common chat questions and bring unresolved threads to the team.

Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.

Draft complaint replies for review before answering customers by email.

Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.

Related pages