AI-Agents for Customer Service Representatives in Customer Messaging working with Zendesk
Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Ask a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsAnswer common customer emails in the existing ticket thread.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
10 toolsSend customers a ticket link and short summary after they ask for help.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsConfirm after-hours tickets arrived and keep unanswered cases open.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsPut customers' spoken requests in tickets for reps to read.
Read spoken customer requests right on the ticket. Your team gets the full transcript in a private note, without replaying the recording.
10 toolsHandle account chats that need judgment, with the customer facts ready.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsDraft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsAnswer clear FAQ tickets and leave other questions open for follow-up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsReply to visitor problems with a supported next step and source link.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Prepare cases with verified context for customer replies.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsDraft a customer reply in the conversation for review before sending.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsAnswer common chats with article links and hand off exceptions.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
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