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Transcribe Ticket Audio
Transcribe customer recordings and add text to support tickets
Use this Agent instantly or customize it - no programming needed
- Support ticketSupport ticket
Your ticket identifies the customer's comment and shows any existing note for this attachment.
- Attached audio recordingsAttached audio recordings
Your customer's attachment supplies the recording and its ID for the duplicate check.
- Audio rulesAudio rules
You choose which audio formats and recording lengths the Agent accepts.
Your customer support tool provides the ticket attachment and accepts a private note on the same ticket.
- Recording issue noteRecording issue note
Your ticket gets a private note naming the recording and explaining why the rep must review it.
Your speech transcription tool accepts the recording and returns the full transcript after processing.
- Recording issue noteRecording issue note
Your ticket gets a private note naming the recording and explaining why the rep must review it.
- Transcript noteTranscript note
Your rep can read the full transcript beside the attachment in a private ticket note.
This Agent starts when a customer attaches audio to a support ticket. It checks the comment and recording, then transcribes the speech. It adds the full text as a private ticket note.
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Google DriveUsed as:
- Speech transcription tool
Google Drive accepts the recording and returns the full transcript after processing.
PlaudUsed as:
- Speech transcription tool
Plaud accepts the recording and returns the full transcript after processing.
ZoomUsed as:
- Customer support tool
Zoom provides the ticket attachment and accepts a private note on the same ticket.
- Speech transcription tool
Zoom accepts the recording and returns the full transcript after processing.
Google ContactsUsed as:
- Speech transcription tool
Google Contacts accepts the recording and returns the full transcript after processing.
ZendeskUsed as:
- Customer support tool
Zendesk provides the ticket attachment and accepts a private note on the same ticket.
Otter.aiUsed as:
- Speech transcription tool
Otter.ai accepts the recording and returns the full transcript after processing.
FreshdeskUsed as:
- Customer support tool
Freshdesk provides the ticket attachment and accepts a private note on the same ticket.
Jira Service ManagementUsed as:
- Customer support tool
Jira Service Management provides the ticket attachment and accepts a private note on the same ticket.
Help ScoutUsed as:
- Customer support tool
Help Scout provides the ticket attachment and accepts a private note on the same ticket.
Zoho DeskUsed as:
- Customer support tool
Zoho Desk provides the ticket attachment and accepts a private note on the same ticket.
Made for your industry
Transcribe Ticket Audio is made for businesses in these industries.
- Software
Turn customers' spoken software issues into private ticket notes.
Show all Agents for the Software industry - IT Services
Add transcripts of clients' recordings to their service tickets.
Show all Agents for the IT Services industry - Telecommunications
Put spoken service requests on customer tickets as internal notes.
Show all Agents for the Telecommunications industry - Web Hosting
Transcribe customer audio attachments on hosting support tickets.
Show all Agents for the Web Hosting industry
Made for your role
Transcribe Ticket Audio is made for people in these roles.
- Customer Service Manager
Keep spoken customer requests visible to the team in ticket notes.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Put customers' spoken requests in tickets for reps to read.
Show all Agents for the Customer Service Representative role - Customer Support Coordinator
Add audio transcripts to incoming tickets for support review.
Show all Agents for the Customer Support Coordinator role
Made for your department
Transcribe Ticket Audio is made for people in these departments.
- Customer Service
Transcribe customer audio into private support ticket notes.
Show all Agents for the Customer Service department
How Transcribe Ticket Audio works
3 steps, in order, on every run.
-
Find the Customer RecordingCheck the customer comment and download its recording. Note any file you cannot use, with the reason.
-
Transcribe the RecordingUpload the recording to your transcription tool and wait for the full text. Note any failed or empty result privately on the ticket.
-
Add the Transcript to the TicketPost the full text as a private note on the original ticket. Name the recording. Skip an existing transcript for the same attachment.
How to Get Started
Connect the tools you already use, such as Google Drive, Plaud or Zoom.
10 tools
- Connect the support ticket account and enable attachment events, attachment downloads, and private ticket notes.
- Connect a transcription account with file upload and transcription access, including any required account or device activation.
- Choose the audio formats and maximum recording length to accept, and confirm that customer audio may be sent to the transcription service.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Transcribe Ticket Audio:
You choose accepted audio formats and a maximum length during setup. Your team confirms permission to send customer audio to the transcription service.
Your support rep gets the full text in a private note on the original ticket. The note names the recording.
Your support rep sees a private note with the reason. If transcription returns no usable text, the note asks them to listen to the audio.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.