Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Put a support ticket number and link on each ready customer request.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Draft first answers to new inquiries for owner review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.