AI-Agents for Chat Support working with monday.com
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
12 toolsYour support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsYour support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
4 toolsGet an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 toolsYou get a reply ready to review in the customer's conversation, with a flag when the price needs a decision.
Get an email reply draft when a customer asks for a discount. Review the offer or decline against your rules before you send it.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.
19 toolsShoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsShoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
7 toolsYour shoppers get order answers in website chat, using the details your store already has on record.
11 toolsYour manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsYour customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 tools
