Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Route flagged support chats to teammates and send owners the handoff links.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Pass unclear shopper requests to the team with context.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.