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Take WhatsApp Orders

Answer menu questions and file kitchen order tickets

Use this Agent instantly or customize it - no programming needed

Handle a customer food order and file its ticket
Reads
  • customer message
    customer message

    Your customer's message carries their request and the chat reference needed to reply.

  • receipt image
    receipt image

    Your customer's receipt image shows payment details to compare with the order.

  • current menu
    current menu

    Your menu supplies the available items, choices, and prices for this order.

  • saved order draft
    saved order draft

    Your saved draft holds earlier choices, delivery details, and messages already handled.

  • restaurant rules
    restaurant rules

    Your delivery rules and payment instructions guide totals and receipt review.

Customer chat
Customer chat

Your customer chat brings in customer messages and lets the Agent reply in the same conversation.
Customer chat
Restaurant order folder
Restaurant order folder

Your restaurant order folder holds the menu, order drafts, and tickets your staff can open.
Is this message a duplicate or unrelated to a completed order?YesNo
Skip the message without filing another ticket
Does this chat already have a completed ticket?YesNo
Save changed order details and reply without filing another ticket
Writes
  • order draft
    order draft

    Your draft keeps the latest order details and receipt findings for the next message.

  • customer reply
    customer reply

    Your customer gets a menu answer, a specific question, or an order confirmation.

Is the menu missing or an item or price unclear?YesNo
Save the draft for staff to resolve the menu
Writes
  • order draft
    order draft

    Your draft keeps the latest order details and receipt findings for the next message.

Is a submitted receipt unreadable or inconsistent?YesNo
Save the draft for staff to review the receipt
Writes
  • order draft
    order draft

    Your draft keeps the latest order details and receipt findings for the next message.

Does the customer need a menu answer or a missing detail?YesNo
Save the draft and send an answer or a specific question
Writes
  • order draft
    order draft

    Your draft keeps the latest order details and receipt findings for the next message.

  • customer reply
    customer reply

    Your customer gets a menu answer, a specific question, or an order confirmation.

Save the draft, file one staff ticket, and confirm the order
Writes
  • order draft
    order draft

    Your draft keeps the latest order details and receipt findings for the next message.

  • staff ticket
    staff ticket

    Your staff get the order, delivery details, total, and receipt findings in their folder.

  • customer reply
    customer reply

    Your customer gets a menu answer, a specific question, or an order confirmation.

This Agent picks up a customer's WhatsApp message and reads the current menu. It builds the order and checks any receipt against your payment instructions. When details are clear, it files a staff ticket and replies in the chat.

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Google Drive
Used as:
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ClickUp
Used as:
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Zoom
Used as:
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Google Contacts
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Chatwork
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Wati
Used as:
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Made for your industry

Take WhatsApp Orders is made for businesses in these industries.

Made for your role

Take WhatsApp Orders is made for people in these roles.

Made for your department

Take WhatsApp Orders is made for people in these departments.

How Take WhatsApp Orders works

6 steps, in order, on every run.

  1. Read the menu and order draftRead the current menu and any saved draft when a customer messages your WhatsApp account. Skip messages already handled.
  2. Build the food orderMatch the customer's choices to menu items and prices. Answer menu questions or ask for missing delivery details in the chat.
  3. Check the payment receiptCompare any receipt image with the order total and your payment instructions. Flag unclear or conflicting details for staff.
  4. Save the order draftSave the updated order and handled message IDs. Continue the same order when the customer sends another message.
  5. File a kitchen order ticketFile a staff ticket with the order, delivery details, total, and receipt findings when the order is clear.
  6. Confirm the order in chatConfirm the received order and total after filing the ticket. Avoid claiming that the bank settled payment.

How to Get Started

Connect your tools

Connect the tools you already use, such as Google Drive, ClickUp or Zoom.

6 tools
Set your rules
  • Connect the restaurant's WhatsApp Business account to its customer conversation inbox, configure conversation-started and conversation-fragment webhooks, and authorize an Agent identity for replies.
  • Put a current, readable menu with item names, prices, choices, and availability in the shared folder; provide separate order-draft and staff-ticket folders with staff access to tickets.
  • Set the restaurant's delivery zones, fees, operating hours, required address fields, payment instructions, and the receipt details that staff expect the Agent to compare.
  • Choose how staff resolve unclear receipts and out-of-zone orders, and approve the wording for customer confirmations that do not claim bank settlement.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Take WhatsApp Orders:

What do I need to set up?

You connect your WhatsApp Business inbox and share a current menu. You choose delivery rules, payment instructions, and where staff tickets go.

Does this confirm that customers paid?

No. You get a comparison of visible receipt details with your order and payment instructions. Your staff reviews unclear receipts and decides whether to prepare the order.

What happens when order details are missing?

Your customer gets a specific question, and the order stays in a draft. Your staff resolves unclear menu prices or delivery zone cases.

Can customers get a reply at any time?

You get chat replies while the WhatsApp reply window is open. After it expires, your staff follows up with an approved template.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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