Google Contacts, the address book built into Gmail, lets you keep track of all your contacts, see when you last interacted with them, and more.
Put ordered case exhibits in one PDF and link it on the case.
Get case exhibits in one PDF, in your requested order, with a link in the case for the support specialist to review.
Add audio transcripts to incoming tickets for support review.
Read spoken customer requests right on the ticket. Your team gets the full transcript in a private note, without replaying the recording.