Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
Prepare tailored review replies and flag urgent complaints.
Get specific review replies in your inbox, with complaints flagged and uncertain booking details called out before you decide what to post.
Draft grounded thank-yous for sparse five-star reviews.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Draft personal review replies and flag complaints needing quick attention.
Find a personal reply beside new reviews in your shared sheet, with urgent complaints marked for follow-up.
Draft measured replies to reviews the business cannot identify.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.