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Respond to public criticism and report the exact reply to the owner.
Negative comments on your team's posts get a thoughtful reply when safe, and the owner hears what was said or why they need to step in.
Answer public comments and hold sensitive ones for review.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Prioritize delicate comments before they get buried in the thread.
Your comment list highlights unanswered questions and sensitive feedback, so you can reply where your own words matter most.