Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Put suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Prepare customer reply drafts that reps can review and send.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.