Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Flag remedy decisions in complaint replies for team review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
Draft complaint follow-ups with decisions flagged for review.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.