Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Compare the complaint with the visit report before proposing a private remedy.
Get a thoughtful reply to a bad review, with your visit report checked and a private next step ready for your review.
Check complaint threads and flag disputed facts for the owner.
Get a thoughtful reply to a bad review, with supporting email history and questions to settle before you post.